Security

Your data is safe.
Full stop.

Lookato is built from the ground up with enterprise-grade security. We protect your data with encryption, strict access controls, and industry best practices — so you can focus on insights, not infrastructure.

Encryption everywhere

All data is encrypted in transit with TLS 1.3 and at rest with AES-256. Your queries, dashboards, and credentials are never stored in plaintext.

Tenant isolation

Every organization gets a completely isolated data environment. Your data is never shared, co-mingled, or accessible to other tenants — by design.

Role-based access control

Fine-grained permissions let you control who sees what. Admins manage users, viewers see dashboards, and sensitive data stays locked down.

How we protect your data

Security at every layer

Infrastructure

Hosted on enterprise-grade cloud infrastructure with 99.9% uptime SLA
Automated backups with point-in-time recovery
DDoS protection and Web Application Firewall (WAF) on all endpoints
Regular penetration testing and vulnerability scanning

Data protection

AES-256 encryption at rest for all stored data
TLS 1.3 encryption for all data in transit
Read-only database connections — Lookato never modifies your source data
Database credentials encrypted and stored in a secure vault
Data retention policies with complete deletion on account closure

Authentication & access

SSO integration with Google, Microsoft, and SAML providers
Role-based access control (Admin, Editor, Viewer)
Session management with automatic timeout and token rotation
Audit logs for all user actions and data access

AI & privacy

Your data is never used to train AI models
AI queries are processed in isolated, stateless environments
No data is persisted by AI providers — zero retention agreements in place
Query results are scoped to your tenant's data only — no cross-tenant leakage

Compliance & practices

SOC 2 Type II security practices and controls
GDPR-ready with data processing agreements available
Regular third-party security audits
Responsible disclosure program for security researchers

Your data is safe.Full stop.